Cookie Policy
This Cookie Policy explains how we use cookies and similar technologies on pamperedpaws.co.za. It should be read with our Privacy Policy and Terms and Conditions.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. Similar technologies include local storage, session storage, pixels, and SDK identifiers. They help websites function, remember preferences, and understand how visitors use the site.
Under POPIA, information collected via cookies may constitute personal information where it can identify you or be linked to you. We process such data lawfully as described in our Privacy Policy.
2. How we obtain consent
When you first visit our website, a cookie banner asks for your consent before non-essential cookies are placed. You may:
- Accept all cookies
- Essential only (reject non-essential cookies)
- Customise preferences by category
You can change or withdraw consent at any time using the "Manage cookie preferences" button above or the link in our website footer. Withdrawing consent does not affect the lawfulness of processing before withdrawal.
3. Cookie categories
3.1 Strictly necessary (essential) cookies
These are required for the website and booking system to function. They cannot be switched off in our systems. They are usually set in response to actions you take, such as setting privacy preferences, logging in, or completing a booking.
| Cookie / storage | Purpose | Duration |
|---|---|---|
| pp_cookie_consent | Stores your cookie consent choices | 12 months |
| WordPress session cookies (e.g. wordpress_logged_in_*) | Authentication and admin sessions | Session / as set by WP |
| woocommerce_* / booking session cookies | Shopping cart and booking flow | Session to 48 hours |
| Security / CSRF tokens | Fraud prevention and form security | Session |
3.2 Functional cookies
These enable enhanced functionality such as remembering your preferred store or form inputs. If disabled, some features may not work as expected.
| Cookie / storage | Purpose | Duration |
|---|---|---|
| pp_preferred_store | Remembers your selected Pampered Paws location | 6 months |
| Elementor / page builder preferences | Editor and preview state (admin only) | Varies |
3.3 Analytics cookies
These help us understand how visitors use our website (pages viewed, time on site, errors). Data is aggregated where possible. Placed only with your consent.
| Service | Purpose | Duration |
|---|---|---|
| Google Analytics (_ga, _gid, _gat) | Website traffic and usage statistics | Up to 24 months |
| Microsoft Clarity (if enabled) | Session replay and heatmaps for UX improvement | Up to 12 months |
You can also opt out of Google Analytics via Google's opt-out browser add-on.
3.4 Marketing cookies
These may be set by us or advertising partners to build a profile of your interests and show relevant ads on other sites. Placed only with your consent.
| Service | Purpose | Duration |
|---|---|---|
| Meta Pixel (_fbp, _fbc) | Measure ad performance on Facebook/Instagram | Up to 90 days |
| Google Ads conversion tags | Measure ad clicks and conversions | Up to 90 days |
| TikTok Pixel (if enabled) | Measure ad performance on TikTok | Up to 90 days |
4. Third-party cookies
Some cookies are placed by third-party services embedded on our pages (e.g. Google Maps, YouTube videos, social share buttons). We do not control these cookies. Please review the relevant third-party privacy policies.
5. Browser controls
Most browsers let you block or delete cookies through settings. Blocking all cookies may prevent parts of our website or booking system from working. Consult your browser help section for instructions (Chrome, Safari, Firefox, Edge).
6. Do Not Track
Our website does not currently respond to "Do Not Track" browser signals. Use our cookie banner to express your preferences instead.
7. Updates
We may update this Cookie Policy when we add new tools or change providers. Check the "Last updated" date above.
8. Contact
Questions about cookies: privacy@pamperedpaws.co.za